What you can book
- Hotels and apartments (rooms, nights, guests).
- Flights, through our airline and inventory partners.
- Cars and transportation.
- Restaurants and food experiences.
- Experiences, tours and guides.
Booking
A booking is confirmed when you see a confirmation in Bookings → My trips and receive a notification. Instant-book listings confirm immediately; request-to-book listings wait for the seller to accept. Payment is authorised at booking unless the listing says otherwise.
Cancellation
Each listing shows its cancellation window before you pay. Flights, cars and event tickets often follow the supplier's or airline's own rules, which can be non-refundable.
Refunds
Approved refunds return to the original payment method. Card refunds normally settle in 3–10 banking days depending on your bank. Booking, cancellation, refund and receipt questions: orders@habsii.com.
Changes
Ask the seller through the booking conversation. Date, guest and room changes depend on availability; airline changes may involve a fare difference and supplier fee.
No-shows
Not arriving without cancelling is treated as a no-show and is normally non-refundable. If you are delayed, message the seller — most will hold your booking.
Disputes
- Start in the booking conversation — most issues resolve there.
- If not resolved, open Help Center → Contact support → Report a problem and include photos and dates.
- We review both sides, the listing terms and the message history, then decide on refunds or payout holds.